Return & Refund Policy
Last updated: August 2026
At Vintagecz, we stand behind every piece of linen we make. If something isn't right, we'll make it right.
Return Window
We accept returns within 30 days of the delivery date. Items must be:
- Unworn and unwashed
- In original condition with all tags attached
- Free from perfume, makeup, or stains
- In original packaging
Non-Returnable Items
The following cannot be returned:
- Custom-made orders — garments made with non-standard measurements, custom length, color changes, or design modifications requested at the time of order
- Items marked as Final Sale
- Items showing signs of wear, washing, or customer-caused damage
- Gift cards
Because every garment is sewn to order, we strongly encourage you to consult our Size Guide or email us at support@vintagecz.com before ordering if you have sizing questions.
How to Start a Return
- Email support@vintagecz.com within 30 days of delivery. Include your order number, the item(s) you wish to return, reason for return, and photos of the item.
- We'll respond within 2 business days with a Return Authorization and shipping instructions.
- Pack the item securely and ship to the address provided. Do not ship without prior authorization — unauthorized returns will be refused.
Return Shipping Costs
- Defective or incorrect items: We cover return shipping in full.
- Change of mind or size: The customer is responsible for return shipping. We recommend a tracked service, as we are not liable for lost returns.
Refunds
Once we receive and inspect your return, we will notify you by email. If approved:
- Refunds are issued to your original payment method within 5–10 business days.
- Original shipping fees are non-refundable unless the return is due to our error or a product defect.
- Duties or customs fees are not refundable by Vintagecz.
Exchanges
We do not process direct exchanges. Please return your eligible item and place a new order. This ensures the fastest turnaround, as all garments are made to order.
Damaged or Defective Items
Contact us at support@vintagecz.com within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you.
Contact
Email: support@vintagecz.com
Response time: Within 2 business days