Free standard shipping on orders over $100 · Made to order — crafted for you, not mass-produced. · Shop Now →

FAQ

FAQ

Frequently Asked Questions

1. What is Vintagecz?

Vintagecz is a US-based online store specializing in premium handcrafted linen dresses, made to order. We're based in Galt, California. Every piece is sewn specifically for you after your order is placed — no warehouse stock, no mass production.

2. Are your products made to order?

Yes. Every garment is produced after your order is placed, including standard-size items. This means your dress is made fresh, just for you. Production takes 7–9 business days before shipping.

3. How long does delivery take?

Total estimated delivery times are:

  • United States: 16–23 business days from order date (7–9 days production + 9–14 days transit)
  • International: 16–28 business days from order date (7–9 days production + 9–19 days transit)

You will receive a shipping confirmation email with tracking information once your order ships.

4. How much does shipping cost?

Shipping is free on all orders, worldwide. No minimum purchase required. There are no hidden fees — the price at checkout is the final price you pay. We also cover all U.S. import tariffs.

5. Where do you ship?

We ship worldwide. All orders include full tracking.

6. Can I return my order?

Yes. We accept returns within 30 days of delivery for standard items that are unworn, unwashed, and in original condition with tags attached.

Please note: custom-made orders (items with modified measurements, lengths, colors, or design details requested by the customer) are non-returnable once production has begun.

To start a return, email us at support@vintagecz.com with your order number and photos of the item. See our full Refund Policy for details.

7. What if I receive a damaged or incorrect item?

Contact us within 7 days of delivery at support@vintagecz.com with your order number, a description of the issue, and clear photos. We will arrange a free replacement or full refund.

8. Can I cancel my order?

You may request cancellation within 12 hours of placing your order. After this window, your order may already be in production and cancellation may not be possible. Please contact us as soon as possible if you need to cancel.

9. Can I customize my order?

Yes! We offer customizations including length adjustments, color changes (from available options), and design modifications. Contact us at support@vintagecz.com before placing your order to confirm what's possible. Custom orders are non-refundable once production begins.

10. How do I choose the right size?

Please review our Size Guide carefully before ordering. If you're between sizes or need adjustments, select Custom Sizing and leave your measurements in the order notes at checkout — we'll tailor the garment to your measurements.

11. How do I care for my linen dress?

See our full Care Guide. In short: machine wash gentle in cool water, air dry, and iron slightly damp. Linen becomes softer and more beautiful with every wash.

12. How can I contact Vintagecz?