Effective Date: August 28, 2026
At Vintagecz, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we accept returns and exchanges in accordance with the terms of this Return & Refund Policy.
1. Return Window
Vintagecz accepts returns within 30 days from the date your order is delivered.
We accept returns for both defective and non-defective products, provided that the product meets the return eligibility requirements outlined in this policy.
2. Return Eligibility
To be eligible for a return, the product must be:
- New and unused.
- Unworn and in its original condition.
- Free from stains, odors, damage, washing, alterations, or other signs of use.
- Returned with original tags, packaging, and accessories when applicable.
Because many Vintagecz products are made to order, customers should carefully review the product details, size, color, personalization, and order information before placing an order.
Products that have been worn, washed, altered, damaged, or otherwise used may not be eligible for a return or exchange.
3. How to Request a Return
To request a return, please contact Vintagecz Customer Support within 30 days of receiving your order.
Please include your order number and the reason for your return. Our Customer Support team will review your request and provide the appropriate return instructions.
Please do not send an item back before contacting us and receiving return instructions.
4. Return Method and Return Label
Approved returns must be sent back by mail using the return instructions provided by Vintagecz.
A return shipping label is included in the package and is provided free of charge for eligible returns.
Please use the return label provided by Vintagecz so that your return can be properly identified and processed.
5. Refunds
Once your returned product is received and inspected, Vintagecz will process your refund if the return is approved.
Approved refunds are processed within 10 days after the returned product has been received and approved.
Refunds are issued to the original payment method used for the purchase.
After Vintagecz processes your refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
6. Restocking Fees
Vintagecz does not charge a restocking fee for approved returns.
7. Exchanges
Vintagecz accepts exchanges for eligible products.
If you would like to exchange an item, please contact our Customer Support team within 30 days of delivery.
The product must be returned in new and unused condition. Exchanges are subject to product availability.
If the requested replacement item is unavailable, Vintagecz may provide a refund instead.
8. Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, incorrect, or misprinted product, please contact Vintagecz Customer Support within the 30-day return period.
Please provide your order number and clear photographs showing the issue and, when applicable, the product packaging.
If the issue is confirmed to be caused by a production or fulfillment error, Vintagecz will provide an appropriate resolution, which may include a replacement, exchange, or refund.
9. Non-Defective Returns
Vintagecz also accepts eligible returns for non-defective products, including situations where you change your mind about your purchase.
Non-defective returns must be requested within the 30-day return window and the product must be returned in new, unused, and unworn condition.
Products that have been worn, washed, altered, damaged, or otherwise used are not eligible for return.
10. Custom and Made-to-Order Products
Many products offered by Vintagecz are custom-made or made to order. Customers are responsible for carefully reviewing their selected product, size, color, personalization details, and shipping information before completing an order.
Eligible returns for custom or made-to-order products must still meet the return conditions described in this policy, including the 30-day return window and new and unused product condition.
11. Order Cancellations
Because many Vintagecz products are made to order, cancellation requests should be submitted as soon as possible after placing an order.
Please contact us immediately if you need to request a cancellation. Cancellation requests may not be guaranteed once an order has entered production or fulfillment.
12. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact Vintagecz Customer Support:
Store Name: Vintagecz
Address: 985 Bay Terrace Dr, Galt, CA 95632, United States
Phone: (916) 221-1401
Email: support@vintagecz.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Pacific Time (PT)
Saturday – Sunday: Closed
For faster assistance, please include your order number when contacting our Customer Support team.
13. Policy Updates
Vintagecz reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.