FAQ
Frequently Asked Questions
1. What is Vintagecz?
Vintagecz is an online custom apparel store based in Galt, California. We create personalized shirts, jerseys, sweatshirts, and other apparel items using customer-provided photos, names, numbers, text, or design details.
All items are made-to-order and produced after the customer places an order.
2. Are your products custom-made?
Yes. Most of our products are custom-made based on the details provided by the customer at checkout.
Depending on the product, customers may be asked to provide:
- Photo upload
- Name
- Number
- Custom text
- Design note
- Size
- Color or style option
Please make sure all personalization details are correct before placing your order.
3. How do I submit my custom photo or text?
You can submit your photo, name, number, or custom text directly on the product page before adding the item to your cart.
If you forget to upload your photo or need to send extra details after placing an order, please contact us as soon as possible at:
Email: support@vintagecz.com
Please include your order number in the email.
4. What kind of photo should I upload?
For the best print quality, we recommend uploading a clear, high-resolution photo.
Please avoid:
- Blurry photos
- Screenshots with low resolution
- Dark or heavily filtered images
- Photos with important parts cut off
- Copyrighted images that you do not have permission to use
We may contact you if your uploaded photo is not suitable for printing.
5. Can I change my custom details after placing an order?
You may request changes within 24 hours after placing your order.
Because our products are made-to-order, we cannot guarantee changes once production has started.
To request a change, please contact us at:
Email: support@vintagecz.com
6. How long does it take to process an order?
Our production time is usually 3–5 business days.
This includes preparing your custom design, printing, and quality checking the item before shipment.
During holidays or high-volume periods, production may take slightly longer.
7. How long does shipping take?
Standard shipping usually takes 7–10 business days after production is completed.
Estimated total delivery time:
Production time: 3–5 business days
Shipping time: 7–10 business days
Total estimated time: 10–15 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other factors outside our control.
8. Where do you ship?
We currently ship within the United States.
If shipping options are available for your address at checkout, your order can be placed successfully.
9. Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders within the United States.
Any available shipping options and costs will be displayed at checkout before payment.
10. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for the tracking number to update after it is issued by the carrier.
11. My tracking number is not updating. What should I do?
Tracking information may take 24–72 hours to update after the carrier receives the package.
If your tracking has not updated for several days, please contact us at:
Email: support@vintagecz.com
We will help check the order status.
12. Can I cancel my order?
You may request cancellation within 24 hours after placing your order.
Because our products are custom-made, cancellations cannot be guaranteed once production has started.
To request cancellation, please contact us as soon as possible at:
Email: support@vintagecz.com
13. Do you accept returns?
Because our products are custom-made, we generally do not accept returns or exchanges for:
- Wrong size selected by the customer
- Change of mind
- Incorrect custom details provided by the customer
- Customer-provided photo quality issues
- Personalized items that were produced as ordered
However, we will provide a replacement or refund if the item arrives damaged, defective, misprinted, or if you receive the wrong item due to our error.
14. What should I do if my item arrives damaged or incorrect?
Please contact us within 30 days of delivery at:
Email: support@vintagecz.com
Please include:
- Your order number
- A clear photo of the item
- A photo of the packaging, if damaged
- A short description of the issue
We will review your case and offer a replacement or refund if the issue is confirmed.
15. Do you offer exchanges for size issues?
Because each item is made-to-order, we do not offer exchanges for wrong size selection.
Please check the size chart carefully before placing your order.
If you received a size different from what you ordered, please contact us and we will help resolve the issue.
16. Are your products officially licensed?
Unless clearly stated on the product page, our products are custom fan-inspired apparel and are not affiliated with, endorsed by, or officially licensed by any sports team, league, celebrity, brand, or organization.
Customers are responsible for ensuring they have the right to use any photo, name, logo, artwork, or text submitted for customization.
17. Can I use copyrighted images, logos, or celebrity photos?
Customers should only upload or submit images, logos, names, artwork, or text that they own or have permission to use.
We reserve the right to cancel or refuse any order that appears to include unauthorized copyrighted, trademarked, or restricted content.
18. What payment methods do you accept?
Available payment methods will be shown at checkout.
All payments must be completed before production begins.
19. Is my personal information secure?
We take customer privacy seriously. Customer information is used only to process orders, provide customer support, and fulfill purchases.
For more details, please review our Privacy Policy.
20. How can I contact Vintagecz?
You can contact us using the information below:
Vintagecz
Address: 985 Bay Terrace Dr, Galt, CA 95632, United States
Email: support@vintagecz.com
Phone: (209) 427-7564
Customer support is available during our listed business hours. We aim to respond to customer inquiries as soon as possible.