Return And Refund Policy

At Vintagecz, each product is made with care based on your selected design, size, color, and personalization details. Because most of our products are custom-made or made-to-order, we have specific return and refund guidelines to ensure fairness for both our customers and our production process.

Please read this policy carefully before placing an order.

1. Return & Refund Eligibility

Because our products are custom-made, we do not accept returns, exchanges, or refunds for the following reasons:

  • The customer ordered the wrong size, color, or product style.
  • The customer entered incorrect personalization details.
  • The customer changed their mind after placing the order.
  • The customer no longer wants the item.
  • The item does not fit due to incorrect size selection.
  • The shipping address was entered incorrectly by the customer.
  • Minor color differences caused by screen display settings or monitor resolution.

However, we will gladly offer a replacement, exchange, or refund if your order has one of the following issues:

  • The item arrived damaged.
  • The item is defective.
  • The item has a printing error caused by our production process.
  • You received the wrong item, wrong size, or wrong design.
  • The product is significantly different from what you ordered.

2. Timeframe for Reporting an Issue

If there is a problem with your order, please contact us within 30 days after the delivery date.

Requests made after 30 days from the delivery date may not be eligible for a replacement, exchange, or refund.

3. How to Request a Return, Replacement, or Refund

To request support for an order issue, please contact us first at:

Email: support@vintagecz.com
Phone: (209) 427-7564
Business Address: 985 Bay Terrace Dr, Galt, CA 95632, United States

Please include the following information in your email:

  • Your order number
  • Your full name
  • The email address used to place the order
  • A clear description of the issue
  • Clear photos of the damaged, defective, incorrect, or misprinted item
  • A photo of the packaging, if applicable

Our support team will review your request and respond with the next steps.

4. Return Instructions

Please do not send any item back without contacting us first.

If a physical return is required, our support team will provide the correct return instructions and return address by email.

In many cases involving damaged, defective, incorrect, or misprinted items, we may be able to resolve the issue with a replacement or refund without requiring the item to be returned.

5. Return Shipping Costs

If the issue was caused by our error, including damaged items, defective items, wrong items, or printing mistakes, we will cover the cost of the replacement or provide an appropriate solution.

If a return is approved for any other reason, the customer may be responsible for return shipping costs.

Original shipping fees, if any, are non-refundable unless the return is due to our error.

6. Refund Method

If your refund is approved, it will be issued to your original payment method.

Once the refund has been processed, it may take 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

7. Replacement & Exchange Policy

For eligible issues, we may offer a replacement or exchange instead of a refund.

A replacement or exchange may be approved if:

  • The item arrived damaged.
  • The item is defective.
  • The wrong product was sent.
  • The wrong size, color, or design was sent due to our error.
  • The item has a clear production or printing issue.

Replacement items will be produced and shipped as soon as the issue is confirmed.

8. Order Cancellations

Because our products are custom-made and may enter production quickly, cancellation requests must be submitted as soon as possible after placing the order.

We cannot guarantee that an order can be canceled once it has entered production.

To request a cancellation, please contact us at:

support@vintagecz.com

9. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, incorrect, or misprinted:

  • Personalized products
  • Custom photo products
  • Made-to-order apparel
  • Items with custom names, dates, photos, or messages
  • Final sale or clearance items

10. Lost or Delayed Packages

If your package is delayed, please check the tracking information first.

If your package appears to be lost in transit, please contact us at support@vintagecz.com so we can help investigate the issue with the shipping carrier.

We are not responsible for packages delivered to an incorrect address provided by the customer. Please make sure your shipping address is correct before completing your order.

11. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Vintagecz
Address: 985 Bay Terrace Dr, Galt, CA 95632, United States
Email: support@vintagecz.com
Phone: (209) 427-7564
Support Hours: Monday–Friday, 9:00 AM–5:00 PM PT